Privacy Policy and Returns

 

Personally Identifiable Information 

When you register with Delphi Metals or purchase or use products or services from Delphi Metals, you provide us with information such as your name, postal address, e-mail, etc. Delphi Metals considers all this information “Personally Identifiable Information”. Personally Identifiable Information does not include information like screen names or other online aliases. When other personal information (such as consumer product preferences, sizes, etc.) is directly associated with your Personally Identifiable Information, this other information is also treated like Personally Identifiable Information. When you give Delphi Metals your Personally Identifiable Information, you are giving us your consent to the collection, use, and disclosure of your information as set forth herein. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. Please email us at info@delphimetals.com

Information You Provide To Us 

In general, you can browse the Delphi Metals website without telling us who you are or revealing any personal information about yourself. The Personally Identifiable Information we receive is provided directly by you so that Delphi Metals can provide the products and services that you have requested information about, or have ordered or purchased. Typically, this information includes your name, home, billing or other physical address, e-mail address and telephone number, as well as any information associated with the foregoing. In addition, we may also collect other types of information, such as information about your purchases, gender, credit card, etc., which we may associate with Personally Identifiable Information. For example, if you purchase products or services from us, we’ll note your information, the type of services or products ordered or purchased, and the date of the order or purchase. We may also collect personal information when you register with, log onto or visit the Delphi Metals website or our Facebook page (such as sweepstakes, contests, games, and informational and promotional offers), and when you provide information to our customer service representatives. 

Information Collected By Technology

Delphi Metals also collects information through technology to improve your shopping experience with us, to make our website more interesting and useful to you, and for various purposes associated with our business. For instance, when you visit our site we collect your IP address (an IP address identifies the access point through which you enter the Internet, and is usually controlled by your Internet Service Provider (ISP), your company or your college). By itself, your IP does not identify you personally. Delphi Metals may use IP addresses to collect information about how often people visit various parts of our website, and we may combine IP addresses with Personally Identifiable Information if you open an account with us. 

The Delphi Metals website collects information through a variety of technical methods, including cookies and Web beacons. Cookies are pieces of information that a Web site sends to your computer while you are viewing the site. Web beacons (also known as pixel gifs or action tags) are small pieces of data that are embedded in images on the pages of Web sites. Cookies, Web beacons and other technical methods involve the transmission of information directly to Delphi Metals. Delphi Metals may use the information collected through these technical methods for many purposes, including enhancing your experience on our Web site. For example, when you return to our Web site after logging in, cookies allow the site to remember who you are. Delphi Metals also may use technical methods to analyze traffic patterns on our site, such as how often users visit various parts of the site, the Web site features that are most helpful to our customers, etc.

How Your Personally Identifiable Information Is Used By Delphi Metals

Personally Identifiable Information collected under this Privacy Policy is used by Delphi Metals for many purposes. For example, Delphi Metals may use your personal information to send you promotional materials about goods and services (including special offers and promotions) offered by Delphi Metals. You may opt out of receiving these communications at any time. 

Delphi Metals may also use your Personally Identifiable Information for purposes other than sending you promotional materials, which we call “Operational Uses.” For example, Delphi Metals may use your information to complete transactions you requested (such as your purchase of a product or service offered by Delphi Metals), or we may share your Personally Identifiable Information with credit card verification services to protect your credit card from unauthorized charges. 

Finally, Delphi Metals may take your Personally Identifiable Information and make it non-personally identifiable, either by combining it with information about other individuals, or by removing characteristics (such as your name) that make the information personally identifiable to you. Given the nature of this information, there are no restrictions under this Privacy Policy upon the right of Delphi Metals to aggregate or de-personalize your personal information.

Disclosures to Comply With Laws and Disclosures to Help Protect the Security and Safety of Delphi Metals, Our Web Site and Others

Delphi Metals will disclose personal information when it believes in good faith that such disclosures (a) facilitate compliance with laws including, for example, compliance with a court order or subpoena, or (b) will help to: enforce our Terms of Use; enforce contest, sweepstakes, promotion, and/or game rules; protect your safety or security, including the safety and security of property that belongs to you; and/or, protect the safety and security of our Web site, Delphi Metals, and/or third parties, including the safety and security of property that belongs to Delphi Metals or third parties.

Disclosures to Prevent Fraud Protection

Delphi Metals may, and you authorize us to, use and disclose any information, including Personally Identifiable Information: (1) that Delphi Metals deems necessary to investigate, prevent or take action regarding suspected fraud; (2) to other companies and organizations for credit fraud protection and risk reduction; and (3) to enforce any agreement we have with you. 

Children Under 13

The Delphi Metals Web site is not directed toward children and we do not sell products for purchase by children. We do not knowingly collect information from anyone under the age of eighteen. 

Returns/Refund Policy

Returns for refund can be made within 7 days of purchase; if you are not satisfied with our product(s). A full refund less bank charges and shipping fees will be processed and issued through the means the payment was made. The following conditions apply:

1.    Item must have the jewelry tag attached and unaltered.
2.    Return Items must remain unused.
3.    Please note that items that have been resized or altered are not eligible for returns.

4.    There will be no refund for specially ordered products (product customization).
5.    Refunds, only eligible for in-store items.
6.    Items must be returned in original packaging with tags attached, to the same store location it was purchased from.
7.    Refunds are processed within 3 - 5 days.
8.    No refunds or exchanges will be permitted after 7 days from the delivery date

Delphi Metals reserves the right to void this policy on any item with signs of abuse/damage/misuse as ascertained by our jewelry professionals. 

Delphi Metals will not be made liable for an item not properly taken care of and thus resulting to damage by the customer within or after 3 months of purchase.


Return/Exchange Policy

Returns for exchange can only be done within 7 days of purchase. The following conditions apply:

1.    The item remains new with or without the jewelry tag.
2.    Please note that items that have been sized or altered are not eligible for exchange.

3.    There will be no exchange for specially ordered products (product customization).
4.    Exchange, only eligible for in-store items
5.    Items must be returned in original packaging with tags attached, to the same store location it was purchased from.
6.    If the price for the exchanged item is higher than the price of the returned item; a further payment will be required.
7.    If the price for the exchanged item is less than the price of the returned item; no refund will be made only store credits will be issued.
8.    No refunds or exchanges will be permitted after 7 days from the delivery date.
9.    
Shipping fees is solely the responsibility of the customer.


Delphi Metals reserves the right to void this policy on any item with signs of abuse/damage/misuse as ascertained by our jewelry professionals


Delphi Metals will not be made liable for an item not properly taken care of and thus, resulting to damage by the customer within or after 3 months of purchase.


Repair Policy

We stand by the quality of our designs and will do our best to cover basic repairs or defects on any item! 

1.    All repairs are free if your jewelry needs a length adjustment, cleaning, rhodium plating or breaks during normal wear within 3 months. 
2.    If your jewelry needs repairs after the 3 months, we will assess the damage and will charge for the materials and labor needed to repair your jewelry depending on the severity.            The same policy applies to jewelry damaged or broken under extreme conditions within the first 3 months.
3.    Stone Replacement is done free of charge within the first 3 months. However, fees might be charged if stone removes due to damaged prongs/jewelry - misuse/abuse of jewelry         or broken prongs under extreme conditions within the first 3 months.
4.    
Shipping fees is solely the responsibility of the customer.

Delphi Metals reserves the right to void this policy on any item with signs of abuse/damage/misuse as ascertained by our jewelry professionals.


Delphi Metals will not be made liable for an item not properly taken care of and thus; resulting to damage by the customer within or after 3 months of purchase.


Final Sale

"Final Sale" items cannot be returned. Merchandise is sold as-is and without warranties. Delphi Metals is not responsible for defects or repairs. Some products may be irregular or imperfect. Delphi Metals is not responsible for quality and repair cost.

Accessing and Updating Your Information 

If the Personally Identifiable Information that you have given to Delphi Metals changes, or if you would like to access, correct, or delete such information, we will gladly provide you access to or correct or delete (to the extent allowed by law) any Personally Identifiable Information we have about you. To request access to, a correction to, or deletion of your Personally Identifiable Information, please send an e-mail to info@delphimetals.com or contact us at  09090000841